TEAM is funded by California Public Utilities Commission, in existence since 2008.
The goal of TEAM is to provide in-language telecommunications education and assistance with disputes to consumers who are non-English speaking or limited English proficient. There are a total of 28 Community Based Organizations serving residents in 41 languages throughout California.
Consumers who are not fluent in English are more vulnerable to fraud. TEAM provides education to limited English-speaking consumers regarding all aspects of telephones, cell phones, bundled packages (internet, cable, telephone, VOIP), California Life Line disputes, assistance with service provider disputes regarding: service contract plans, faulty equipment, unauthorized charges, in language contracts, and excessive charges.